Refund policy

§1 General provisions

  1. This Refund Policy sets out the rules for refunding costs related to purchases made by Customers in the Aplug.pl online shop operated by APLUG SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office at ul. Sejmu Wielkiego 25, 95-060 Brzeziny.

§2 Right to withdraw from the contract

  1. A Customer who is a Consumer has the right to withdraw from a distance contract without giving any reason within 14 days of receiving the product.
  2. To exercise the right of withdrawal, the Customer should inform the Shop of their decision by submitting an unambiguous statement.

§3 Product return

  1. In the event of withdrawal from the contract, the Customer is obliged to return the product to the Store immediately, but no later than 14 days from the date on which they received the order, to the following address:

    APLUG RETURNS
    Piotrkowska 141
    90 -434 Lodz
    info@aplug.pl
    +48 730 731 635

    Returns are also possible at any brick-and-mortar store.

 

        2. The product must be returned intact and in its original packaging.

  1. Download the return form

§4 Refunds

  1. In the event of withdrawal from the contract, the Shop shall refund the Customer all payments received, including the costs of delivery (except for additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Shop).
  2. The refund shall be made immediately, no later than within 14 days from the date of receipt of the returned product or proof of its return, whichever occurs first.
  3. The refund shall be made using the same method of payment as used by the Customer, unless the Customer has expressly agreed to a different method of refund which does not involve any costs for them.

§5 Product return costs

  1. The direct costs of returning the product, including transport costs, shall be borne by the Customer.

§6 Final provisions

  1. The Store reserves the right to make changes to the Refund Policy. Customers will be informed of any changes in an appropriate manner, in accordance with applicable law.
  2. In matters not covered by this policy, the relevant provisions of applicable law shall apply, including the provisions of the GDPR and the Civil Code.