Frequently asked questions

We have been on the market for 5 years and we can proudly say that we offer one of the largest available product ranges available immediately. Thanks to this, we can ensure quick transaction processing, and attractive prices make our offer even more beneficial for our customers. Our company also enjoys numerous positive opinions, which confirms our reliability and professionalism.

We guarantee that you will find only original sneakers in the Aplug store and online store. Our wide and reliable network of partners allows us to purchase only original sneakers whose origin we can document. Our experienced team carefully examines each shoe we receive before placing it in the store and online store. Thanks to this, we are 100% sure that our offer includes only original sneakers. Over the years of our activity, we have developed extensive contacts both in Europe and beyond, which further strengthens our position on the market and ensures access to authentic products.

All products at Aplug come directly from our network of retail and professional partners. We specialize in providing products released in limited quantities that quickly disappear from stores and traditional websites.

Our mission is to provide you with access to fully original products in a safe way. By working with a network of retailers, individuals and professionals in Europe, we are able to provide you with these unique products, even after their launch.

We cordially invite you to contact us by e-mail or via our social media to obtain additional product information or information about the arrival of new products. All necessary information, including email address and social media links, can be found at this link .

After placing an order on our website, you will receive an email with your order number. If the product you ordered is not available in our physical stores, we will search for it among our network of European retail partners. Once the product is found, it is sent to one of our stores, where it is received, authenticated and checked by our team. After passing the authentication process, the product is repackaged in its original packaging, then packed in our own packaging and shipped. You will then receive an email with a tracking number so you can follow the progress of your shipment.

Standard order processing time is 5 to 21 business days. Products marked as "EXPRESS" (48h/72h) are processed as marked, which means faster shipping and delivery on time.

We understand that buying your dream shoes can be expensive, which is why we try to save our customers additional expenses by offering free shipping within Poland. For international orders, the shipping cost is calculated individually depending on the delivery country and will be displayed during the checkout. International orders can be placed directly on our website.

Linktree .

Products marked as "48H" are usually available in our brick-and-mortar stores in Łódź and Gdańsk. All products visible in the online store can be ordered, but not all are available in our stores in Łódź and Gdańsk.

The Aplug stationary store is located in Łódź, at Piotrkowska Street 141, directly on the promenade, opposite OFF Piotrkowska, and in Gdańsk at Pańska Street 9/11. For those visiting the stores by car, there are many parking spaces in the vicinity of both locations, which makes access easy. For passers-by, however, the location of the stores is very convenient and noticeable - it is impossible to pass by our stores indifferently.

Most shoes can be tried on in our store, except for special and very limited sneaker models.

We want to give you the opportunity to try on the right size, while ensuring that the purchased shoes remain in perfect condition. Therefore, we ask you to always take into account our team's requests (e.g. how to lace your shoes, how to wear them, etc.).

For each shoe model, you will find a size chart on our website, which also includes the length of the insole. Thanks to this, you can choose the size that will be right for you. If you have any doubts about choosing the size or need additional advice, please contact us .

If you ordered shoes through the online store and the size is not suitable, you can cancel the order within 14 days of receiving the goods and we will refund the full purchase price. It is very important that you only try on the shoes, not use them!

We value our customers' convenience, which is why we offer a variety of payment methods to suit your needs.

Stationary:

• Cash payment
• Card payment
• BLIK payment

Online:

• BLIK payment
• Payment by bank transfer
• Payment by phone transfer
• Card payment
• Payment via PayPal
• Cash on delivery
• Payment with Apple Pay

With these options, you can choose the payment method that is most convenient for you, regardless of whether you are making a purchase in our physical store or online. We are here to provide you with a hassle-free and safe shopping experience!

Sometimes it happens that the product you are looking for is not available on our website. But don't worry! We are here to help. If you can't find the right size, model, or color in our offer, contact us . We can order a product that meets your requirements especially for you.

Whether you are looking for something specific or hard to find, we are here to help you find the perfect product. Your satisfaction is our priority!

Prices vary by size mainly due to supply and demand. Rarer sizes or those in greater demand may be more expensive due to availability on the market. Our goal is always to offer competitive prices that reflect market realities and customer needs.

Every day we are looking for new pairs and suppliers for our Consignment model. Purchase is most often done via our Messenger but we also accept other forms of contact .

To return or exchange a product, please contact us via email at info@aplug.pl to report your case. Then fill out and print the form and place it in the package together with the product you wish to return.

Download the return form

Please send the parcel to the following address:
APLUG RETURNS
Piotrkowska 141
90-434 Lodz
info@aplug.pl
+48 514 188 146

We accept returns only within 14 days of the date of delivery of the product and only in an undamaged condition. The Buyer bears the cost of return shipping. Once we have accepted the return, you will receive a refund within 14 business days. The funds will be returned by the payment operator or to the account number indicated in the return form. In the case of an exchange of goods, we will contact you to discuss a possible additional payment or refund of the overpayment and inform you about the new order processing time.

Returns are also possible at any stationary store.