Frequently asked questions

We have been on the market for 5 years and we can proudly say that we offer one of the largest available product ranges available immediately. Thanks to this, we can ensure quick transaction processing, and attractive prices make our offer even more beneficial for our customers. Our company also enjoys numerous positive opinions, which confirms our reliability and professionalism.

We guarantee that you will find only original sneakers in the Aplug store and online store. Our wide and reliable network of partners allows us to purchase only original sneakers whose origin we can document. Our experienced team carefully examines each shoe we receive before placing it in the store and online store. Thanks to this, we are 100% sure that our offer includes only original sneakers. Over the years of our activity, we have developed extensive contacts both in Europe and beyond, which further strengthens our position on the market and ensures access to authentic products.

All products at Aplug come directly from our network of retail and professional partners. We specialize in providing products released in limited quantities that quickly disappear from stores and traditional websites.

Our mission is to provide you with access to fully original products in a safe way. By working with a network of retailers, individuals and professionals in Europe, we are able to provide you with these unique products, even after their launch.

We cordially invite you to contact us by e-mail or via our social media to obtain additional product information or information about the arrival of new products. All necessary information, including email address and social media links, can be found at this link .

After placing an order on our website, you will receive an e-mail with your order number. If the ordered product is not available in our warehouse in Łódź, we will search for it among our network of European retail partners. Once the product is found, it is sent to our warehouse in Łódź, collected, authenticated and checked by our team. After passing the authentication process, the product is repackaged in its original packaging, then packed in our own packaging and shipped. You will then receive an email with a tracking number to track the progress of your shipment.

The standard order processing time is from 5 to 21 business days. Products marked as "EXPRESS" (48h/72h) are shipped as marked, which means faster shipping and delivery within the specified time.

We understand that buying your dream shoes can be expensive, so we try to save our customers additional expenses by exempting them from shipping fees within Poland. An additional fee applies for foreign orders, currently only available via email or our social media. For more information, visit our Linktree page.

Products marked "48H" are usually available in our stationary store in Łódź. All products visible in the online store can be ordered, but not all are available in our store in Łódź.

The Aplug stationary store is located in Łódź, at 141 Piotrkowska Street, directly on the promenade, opposite OFF Piotrkowska. For those visiting the store by car, there is plenty of parking in the area, making access easy. However, for passers-by, the location of the store is very convenient and noticeable - it is impossible to pass by our store indifferently.

Most shoes can be tried on in our store, except for special and very limited sneaker models.

We want to give you the opportunity to try on the right size, while ensuring that the purchased shoes remain in perfect condition. Therefore, we ask you to always take into account our team's requests (e.g. how to lace your shoes, how to wear them, etc.).

For each shoe model, you will find a size chart on our website, which also includes the length of the insole. Thanks to this, you can choose the size that will be right for you. If you have any doubts about choosing the size or need additional advice, please contact us .

If you ordered shoes through the online store and the size is not suitable, you can cancel the order within 14 days of receiving the goods and we will refund the full purchase price. It is very important that you only try on the shoes, not use them!

We value our customers' convenience, which is why we offer a variety of payment methods to suit your needs.

Stationary:

• Cash payment
• Card payment
• BLIK payment

Online:

• Payment by bank transfer
• Payment by phone transfer
• Card payment
• Payment via PayPal
• BLIK payment
• cash on delivery
• Payment using Apple Pay

Thanks to these options, you can choose the payment method that is most convenient for you, regardless of whether you make a purchase in our stationary store or online. We are here to provide you with a hassle-free and safe shopping experience!

To return or exchange goods, please contact us by e-mail at: info@aplug.pl to report your case. Then complete and print the form and place it in the package with the product you want to return.

Download the return form

Please send the parcel back to:
APLUG RETURNS
Piotrkowska 141
90-434 Lodz
info@aplug.pl
+48 514 188 146

We only accept returns within 14 days of delivery of the product and only in undamaged condition. Return shipping costs are borne by the buyer. Once we have accepted your return, you will receive your refund within 7 business days. The funds will be refunded by the payment operator or to the account number indicated in the return form. In the event of an exchange of goods, we will contact you to discuss a possible additional payment or refund of overpayment and notify you about the new order processing time.

Sometimes it happens that the product you are looking for is not available on our website. But do not worry! We are here to help. If you cannot find the right size, model or color in our offer, please contact us . We can specially order a product that meets your requirements.

Whether you're looking for something specific or hard to find, we're here to help you find the perfect product. Your satisfaction is our priority!

Prices vary by size mainly due to supply and demand. Rarer sizes or those in greater demand may be more expensive due to availability on the market. Our goal is always to offer competitive prices that reflect market realities and customer needs.

Every day we are looking for new couples and suppliers for our Consignment model. Purchases are most often made via our Messenger, but we also accept other forms of contact .